Terms of Use

1. Services

• Mr Groomer provides professional pet grooming services at the client's home in the UAE.
• All grooming services are performed by trained professionals, with the well-being of pets as the top priority.

2. Booking & Appointments

• Appointments must be booked in advance through WhatsApp, by phone, or through our website.
• The client is responsible for ensuring access to the premises and that the pet is available and suitable for grooming.

3. Payments

• All payments are required upfront.
• Accepted methods include: payment gateway, POS terminal, payment link, or direct bank transfer.
• Services will only be rendered after payment confirmation.

4. Cancellation & Refund Policy

• Cancellations must be made at least 3 hours before the scheduled appointment time.
• If you cancel at least 3 hours before your appointment, you may reschedule without penalty.
• Cancellations made less than 3 hours before the appointment, and no-shows, are not refunded.
• Refunds (if applicable) will be processed via the original payment method within 7 to 10 business days, subject to bank/payment gateway timelines.

5. Rescheduling

Clients may reschedule appointments (subject to availability) at no additional cost if notice is provided at least 3 hours in advance.

6. Pet Health & Safety

• The client must disclose any medical conditions, behavioral issues, or special needs of their pet at the time of booking.
• Mr Groomer reserves the right to refuse service if a pet shows signs of aggression, illness, or poses a safety risk.
• In such cases, no refund will be provided for time and costs incurred.

7. Liability

• While all care is taken to ensure the safety of pets, grooming carries inherent risks (e.g., minor cuts, stress-related issues).
• Mr Groomer will not be liable for unforeseen injuries, allergic reactions, or conditions not disclosed by the owner.
• Clients are advised to keep vaccinations up to date.

8. Offers & Discount Codes

• Launch offer prices are shown next to our regular prices (crossed out) and are available for a limited period. Mr Groomer may end or change the launch offer at any time; bookings already paid keep the price paid.
• The extra 5% Instagram offer is a one-time discount for customers who follow @mrgroomer.me on Instagram. Only one code is issued per person and phone number.
• Each code is valid for 24 hours from the time it is issued and must be quoted on WhatsApp when booking. Expired or previously used codes cannot be honoured.
• The 5% discount is applied to the grooming package price, on top of the current launch offer price. It cannot be combined with any other discount code, exchanged for cash, or transferred.
• Mr Groomer may refuse or cancel a code that was obtained using false details or by creating duplicate entries.

9. Use of Website

• By using our website, you agree not to misuse the content, attempt unauthorized access, or disrupt operations.
• All intellectual property (logo, content, branding) remains the property of Mr Groomer.

10. Governing Law & Jurisdiction

• These Terms are governed by the laws of the United Arab Emirates.
• Any disputes will fall under the exclusive jurisdiction of the courts in Sharjah, UAE.

11. Contact Us

For questions regarding these Terms & Conditions, contact us at connect@mrgroomer.me or +971 50 116 1367.