Mr Groomer Pet Services Consulting FZC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

1. Information We Collect

Personal Information: Name, phone number, email address, physical address, and pet details provided during booking.
– Payment Information: Details processed securely through third-party payment gateways, POS systems, or bank transfers. We do not store sensitive financial data.
– Usage Information: Website usage data such as IP address, browser type, and interaction history.

2. How We Use Your Information

– Provide and manage pet grooming services at your home.
– Process bookings, payments, and refunds.
– Communicate with you regarding appointments, updates, or promotions.
– Improve our services and customer experience.
– Comply with legal and regulatory requirements in the UAE.

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share information with:
– Service Providers: Third-party payment gateways, POS partners, and IT support.
– Legal Authorities: If required by law, regulation, or legal process.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your information. While we take all reasonable precautions, no system is completely secure.

5. Your Rights

– Access and update your personal information.
– Request deletion of your data (subject to applicable laws).
– Opt out of receiving promotional communications.

6. Cookies & Tracking

Our website may use cookies to improve functionality and enhance your browsing experience. You can adjust your browser settings to decline cookies.

7. International Data Transfers

As we operate in the UAE, your data may be processed and stored within the UAE or other jurisdictions where our service providers operate.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

9. Contact Us

For questions or requests regarding this Privacy Policy, please contact us at:
📧 connect@mrgroomer.me | 📞 +971503691953